📅
7 Days
Refund window from purchase
🚫
0 Services
Must not have used any services
💸
Less Admin
Membership fee less administrative charges
1. Our Refund Commitment
If you purchase a BharatCover Membership and change your mind — for any reason — you may request a refund within 7 days of purchase, provided you have not used any services included in the membership. The refund will be the membership fee paid less applicable administrative charges.
We believe in transparency and fairness. No complicated process, no questions asked — as long as the conditions below are met. Please note that administrative charges will be deducted from the refund amount to cover payment processing and handling costs.
2. Eligibility Conditions
A refund will be issued if all of the following conditions are satisfied:
- Your refund request is submitted within 7 calendar days of the date of purchase.
- You have not used any teleconsultation session via the zAppy Network.
- You have not redeemed any diagnostic, radiology or specialist discount via the zAppy Network.
- Your membership benefit has not been activated, or if activated, no benefit assistance requested under it.
- The request is made by the same person who purchased the membership, using the registered email address.
Once any service has been accessed — even a single teleconsultation or a redeemed diagnostic discount — the membership is considered used and is no longer eligible for this 7-day refund.
Quick Eligibility Reference
| Scenario | Refund Eligible? |
|---|
| Within 7 days, no services used, change of mind | ✓ Yes — Less Admin Charges |
| Within 7 days, no services used, not satisfied with terms | ✓ Yes — Less Admin Charges |
| Within 7 days, but 1 teleconsultation used | ✗ Not Eligible |
| Within 7 days, but diagnostic discount redeemed | ✗ Not Eligible |
| After 7 days, no services used | ✗ Not Eligible |
| Membership benefit activated, no benefit assistance requested, within 15 days | See Free-Look Period (Section 5) |
3. How to Request a Refund
2
Include in your email:Your full name · Registered email address · Membership/order reference number · Reason for refund (optional — genuinely no questions asked, but it helps us improve)
3
We acknowledge within 1 business dayWe will confirm receipt of your request and verify eligibility within 1 working day.
4
Refund processed within 7–10 business daysThe refund will be credited to the original payment method (credit/debit card, UPI, net banking). Bank processing times may vary.
4. Refund Amount
If eligible, the refund will be the membership fee paid less applicable administrative charges. Administrative charges cover payment gateway processing fees, handling costs and related expenses incurred at the time of the original transaction.
- The administrative charges deducted will be communicated to you at the time your refund request is acknowledged.
- Any GST on the retained administrative charges will be as per applicable tax regulations and will not be separately refunded.
- The net refund amount (after deduction of administrative charges) will be credited to the original payment instrument only. We cannot issue refunds to a different account or payment method.
- If the administrative charges exceed the membership fee paid (for example, on very low-value transactions), no refund will be payable.
If your payment was processed via a third-party payment gateway, the refund timeline may depend on the gateway and your bank. BharatCover initiates the refund promptly — any delay beyond 10 business days is typically at the bank's end.
5. Membership Benefit Free-Look Period (Separate from This Policy)
The 7-day refund policy above applies to the BharatCover Membership fee. Membership benefits issued as part of a membership are subject to a separate 15-day free-look period as mandated by regulations:
- The free-look period is 15 days from the date of receipt of the Membership Confirmation.
- During the free-look period you may return the membership benefit to the partner service provider if not satisfied.
- The membership fee refunded under free-look will be the membership fee paid less a pro-rata amount for days of risk covered and any stamp duty charges — as per regulations.
- To exercise the free-look option on a membership benefit, contact us at info@bharatcover.net and we will facilitate the process with the partner service provider.
Free-look period refunds on membership fees are processed by the partner service provider (SBI General / Magma General / Go Digit), not by BharatCover. Our role is to facilitate the request on your behalf.
6. Non-Refundable Situations
A refund will not be issued in any of the following situations:
- The refund request is submitted after the 7-day window has elapsed.
- Any wellness service (teleconsultation, diagnostic discount, radiology discount, specialist discount) has been used.
- Benefit assistance has been requested under the associated membership benefit.
- The membership was purchased as part of a group or institutional arrangement — please refer to the terms of your group agreement.
- The membership was gifted to you — the refund, if applicable, will be processed to the original purchaser's payment method.
7. Disputes
If you believe your refund request was incorrectly denied, you may escalate to our Grievance Officer:
- Email: info@bharatcover.net
- We will acknowledge within 3 working days and resolve within 15 working days.
- If still unresolved, escalate to the regulatory authority.
8. Changes to This Policy
We may update this Refund Policy from time to time. Any changes will be posted on this page with an updated effective date. The policy in effect at the time of your purchase will apply to any refund request.
9. Contact
BharatCover Protection Benefit Intermediary
VS Enterprises, Hyderabad, Telangana, India
Email: info@bharatcover.net
Licence No:627 (Direct – Life)
