Privacy Policy

1. Who We Are

BharatCover ("we", "us", "our") is a fully compliant intermediary operating at bharatcover.net. We facilitate the purchase of general membership solutions provided by partner benefit providers. We are not a benefit provider — your membership confirmation is directly with the respective benefit provider.

2. Information We Collect

Information you provide directly

• Name, date of birth, gender
• Contact details: phone number and email address
• Address and PIN code
• PAN number (required for KYC compliance under IRDAI regulations)
• Aadhaar number (for e-KYC, collected only with your explicit consent)
• Health information provided on proposal forms (for health protection benefits)
• Nominee details
• Payment details (processed via secure third-party payment gateways — we do not store card data)

Information collected automatically

• Browser type, device type, IP address
• Pages visited, time spent, clicks — via cookies and analytics tools
• Referring URLs

3. How We Use Your Information

• To process protection benefit enquiries, quotes and membership applications
• To transmit proposal data to the relevant partner service provider for membership benefit issuance
• To comply with KYC and AML obligations under IRDAI, PMLA and Income Tax regulations
• To communicate about your membership benefit, renewals and benefit assistance
• To respond to your enquiries and grievances
• To improve our website and services
• To send relevant protection benefit information (you may opt out at any time)

4. Sharing of Information

We share your personal information only where necessary:

• Partner Service Providers: SBI General Insurance, Magma General Insurance, Go Digit General Insurance — for membership benefit issuance and benefit assistance processing
• Payment gateways: RBI-approved payment processors for transaction processing
• Regulatory bodies: IRDAI, UIDAI, NSDL, income tax authorities — as required by law
• Service providers: IT vendors and platform operators bound by confidentiality obligations

We do not sell your personal data to any third party for marketing purposes.

5. Data Retention

We retain personal data for as long as required to fulfil the purposes described above and to comply with applicable legal, regulatory and audit requirements. Membership benefit-related data is retained for a minimum of 7 years after membership expiry, in line with record-keeping guidelines.

6. Cookies

We use essential cookies to operate the website and analytical cookies to understand usage patterns. You may disable non-essential cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights (DPDP Act 2023)

Under India's Digital Personal Data Protection Act 2023, you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Withdraw consent for processing (where consent is the legal basis)
• Request erasure of data (subject to legal retention obligations)
• Nominate a person to exercise these rights on your behalf

To exercise any of these rights, email us at privacy@bharatcover.net. We will respond within 30 days.

8. Data Security

We implement industry-standard technical and organisational measures to protect your data, including SSL/TLS encryption for data in transit, access controls, and regular security reviews. However, no method of internet transmission is completely secure and we cannot guarantee absolute security.

9. Grievance Officer - Privacy

For privacy-related concerns or to exercise your data rights, contact our designated Privacy Officer:

• Email: info@bharatcover.net
• Phone: +91 76800 64255

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email (if you have an account) or via a prominent notice on our website. Continued use of our services after the effective date of any update constitutes acceptance of the revised policy.

11. Contact Us

BharatCover Protection Benefit Intermediary

Email: info@bharatcover.net

Phone: +91 76800 64255